Most SMEs sit on a goldmine of customer feedback, tickets, and reviews. We use secure, localised AI to analyse the noise, find where you're losing money, and build the operational logic to fix it.
Upload a sample of your customer data alongside your unit economics. We process it offline via sovereign Swiss infrastructure to calculate your exact Customer Acquisition Cost (CAC) burn rate and Sentiment Degradation Velocity.
Dulson Ops was founded by Jonny Dulson, a CX consultant with a uniquely battle-tested background. Before spending years managing communities in Flex and Commercial Real Estate, Jonny spent his early career as a Cruise Director and internal "Trouble Shooter" for major cruise lines.
His job was to be parachuted into failing operations to clean up systemic messes left by previous management. He spent years personally analysing and responding to thousands of Customer Satisfaction Questionnaires (CSQs) from passengers—filtering out the noise of complaints about "tight trousers" and "napkin colours" to find the actual operational failures threatening the voyage.
Having managed crowd control and customer sentiment during genuine maritime emergencies, Jonny developed a profound understanding of human psychology under pressure. He built Dulson Ops because he sees the same patterns in the corporate world: businesses are drowning in customer feedback, but they lack the operational logic to anticipate crises before they happen. Jonny doesn't just read data; he anticipates the human behaviour behind it and builds the architecture to fix it.
Complete analysis of your provided sentiment data. You receive a comprehensive "Systems Health Check" PDF outlining churn risks and exactly what operational logic is failing.
Request Full AuditEverything in the Leak Audit, plus 10 hours per month of remote operational assistance to actively implement the diagnosis into your team's workflow. (3-month minimum).
Book Discovery CallBespoke integration. We build internal logic engines, LLM prompts, and SOPs directly into your existing infrastructure. We train your staff on how to maintain the ecosystem.
Discuss ImplementationOnce we identify a systemic operational failure, we can deploy specific, targeted protocols as standalone interventions or as part of a comprehensive Recovery Pack.
Our work is built on a single premise: architecting peak performance. This philosophy extends across our entire portfolio of brands.
The Blueprint for Human Performance.
Architecting physical resilience from the individual up to the enterprise. Dulson Performance delivers elite personal training and comprehensive corporate wellness programmes designed to optimise focus and drive.
Your data privacy is our primary directive. All files are routed via Infomaniak's Swiss infrastructure. We utilise secure, European-Sovereign API endpoints with zero data retention policies. Your sensitive customer data is never used to train public AI models. 100% GDPR compliant.